Can I buy your items wholesale?"
- Yes, we sell wholesale to many shops, if you email us with the products you are interested in and a bit about your shop, we will get back to you shortly. Email us help@beardandbones.co.uk or contact us on any page
"Where customers can track their orders?"
*To track your order, you need your order number and email address, if you click the menu button (top left), then you will be on the hub main page - Click "Find an order" Enter your order number and Email address and you will find the tracking link.
When your order is dispatched, you will receive an email with the tracking number. You will also receive SMS and emails notifications from our Courier.
"Is it possible to change my order and how it can be done?"
- If you have made a mistake on your order or need to change details, contact us immediately at help@beardandbones.co.uk If your order has been dispatched, there is nothing we can do about it.
If the customer received only part of the whole order, what should be done?
- Sorry to hear you are missing an item from your order, please Contact us immediately at help@beardandbones.co.uk we will do our best to resolve the situation.
Can a loyal customer get a discount?
- We do have a loyalty scheme where customers can redeem points for discounts see more info here
When is the next promotion?
- We will send out an email when we have discounts but we do flash sales on our websites without any notifications. See all deals page for all bundles.
Can you send you product test samples?
- Sorry we dont have any test samples.
How can an order be cancelled?
You have to contact us at help@beardandbones.co.uk and we will cancel it. Please include order number and the reason. We ship order very fast.
Do you have Safety reports for your products?
• Yes we have cosmetic product safety reports as its a legal requirement in UK and Europe.